Consultation Booking Terms
These terms explain how consultation requests are arranged, confirmed and paid for. We keep the process straightforward: you tell us what you need, we review the details, and we confirm the available arrangement with you.
A clear process from consultation request to confirmation.
MVA TRANSLATION provides professional translation and interpretation services in different formats, depending on the requirements of each project. A consultation gives us an opportunity to understand the request, discuss the intended service and make sure the proposed arrangement is suitable before it is confirmed.
A request submitted through the website is treated as an enquiry rather than an automatic booking. The consultation time is only considered confirmed after the relevant details have been reviewed and the booking arrangement has been confirmed with the customer.
Consultation requests must be submitted at least one calendar day before the requested consultation date.
Requests for a consultation on the same calendar day cannot be accepted through the booking process.
A request becomes a confirmed consultation only after the service details and timing have been agreed.
Payment arrangements are confirmed after the consultation or service requirements have been reviewed.
How consultation requests work
You can submit a consultation request by providing the information needed to understand what you are looking for. This may include your name, preferred contact details, requested service, preferred consultation date and time, language requirements and a short description of the matter you would like to discuss.
Please provide accurate information when making a request. This helps us review the request properly and avoid unnecessary changes later in the process.
Send the consultation details and your preferred time.
We review the requested service, timing and requirements.
The consultation arrangement is confirmed with you.
Payment and final consultation details are provided.
At least one full day in advance
Consultation requests must be made at least one calendar day before the requested consultation date. This gives the team enough time to review the request, check availability and prepare for the conversation.
For example, a request made on Monday cannot be used to arrange a consultation for Monday. The earliest requested consultation date would be Tuesday, subject to availability and confirmation.
Requested times are subject to confirmation
A preferred date or time is a request rather than a guaranteed appointment. Availability can depend on the consultation type, language requirements, expected duration and the team’s existing schedule.
If your preferred time is not available, we may suggest another suitable time. A consultation is not considered booked until the agreed date and time have been confirmed.
The requested date must meet the minimum one-day notice requirement.
Your preferred time is reviewed before confirmation.
The expected consultation length should be clear before the arrangement is confirmed.
Language requirements should be included where they are relevant to the consultation.
When a booking becomes confirmed
Submitting a booking request does not by itself create a confirmed consultation. We first review the information provided and check whether the requested arrangement can be provided at the proposed time.
Once the details have been agreed, we will confirm the consultation arrangement through our official communication channels. The confirmation may include the agreed date, time, consultation format, expected duration, service requirements and payment arrangements where applicable.
Please keep the confirmation message for your records and check the date, time and service details carefully.
Payment details are confirmed after review
Payment arrangements are confirmed after the consultation or service requirements have been reviewed. The amount, payment timing and available payment method will depend on the confirmed service arrangement.
This website is used to receive service requests and provide information. Payment instructions are provided separately through official communication channels after the relevant details have been reviewed and agreed.
We review the requested consultation or related service and confirm the relevant requirements.
The agreed service details and applicable fee are communicated before the arrangement proceeds.
Appropriate payment information and timing are provided through official communication channels.
The booking or service arrangement proceeds once the agreed payment requirements have been satisfied.
Available payment methods may vary depending on the service agreement, project requirements and customer circumstances. The applicable method will be confirmed before payment is due.
Changing a confirmed consultation
If you need to change a confirmed consultation, please contact us as soon as you know. We will review the requested change and, where possible, offer another suitable time.
A requested change is not automatically confirmed. The new date or time must be agreed before it becomes part of the booking.
Changes requested more than 24 hours before the consultation can be reviewed for another available time.
A change requested within 24 hours may not be possible because the original time has already been allocated.
Same-day consultation requests cannot be accepted as new bookings.
Any newly requested consultation date must still meet the minimum one-calendar-day notice requirement.
What we ask from customers
A good consultation depends on having the right information before the agreed time. Please make sure the contact details and project information provided to us are accurate and current.
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01
Provide accurate details
Include the correct name, contact information and consultation requirements.
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02
Choose a suitable date
Select a future consultation date that is at least one calendar day after the request is submitted.
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03
Check confirmation details
Review the confirmed date, time and service details before the consultation.
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04
Tell us about changes
Let us know promptly if the information or requirements connected with the consultation change.
Keeping expectations clear
A consultation is intended to help us understand the requested service and discuss practical arrangements. It is not a guarantee that every requested service, language combination, delivery time or project scope will be available.
Any quotation, timing or service arrangement discussed during a consultation remains subject to confirmation. Where the requirements change substantially, we may need to review the proposed arrangement again before proceeding.
A practical limitation of responsibility
We will use reasonable care when reviewing consultation requests and arranging services based on the information provided. However, consultation availability and service arrangements can depend on factors outside the information submitted through the website.
We are not responsible for arrangements affected by inaccurate information supplied by a customer, failure to provide necessary project details, changes requested after confirmation, or circumstances outside the agreed service arrangement.
Nothing in these terms is intended to remove or limit any responsibility that cannot lawfully be excluded or limited under applicable law.
Booking information is confirmed through official channels
Consultation requests, changes, confirmations and payment arrangements may be communicated using the contact details provided with the request.
Please check your email or other agreed communication channel after submitting a request. If the details of a booking appear different from what you requested, contact us before relying on the arrangement.
These booking terms apply immediately
These Consultation Booking Terms take effect immediately. They apply to consultation requests submitted after these terms become available on the website.
We may update these terms when our consultation process, service arrangements or applicable requirements change. The version available when a new request is made will apply to that request, subject to any specific arrangement already confirmed with the customer.
Need to discuss the arrangement first?
If you are unsure which consultation format is suitable, provide the basic details of what you need when making your request. We can review the information and confirm the appropriate arrangement with you.
Effective immediately. Consultation requests require a minimum of one calendar day’s advance notice and are subject to confirmation.